How to automate moving in new tenants with AI

“Where should I park?” "What time do I meet you at the property?" "I can't find the thermostat"

When new tenants move into your rental property, there’s a lot of new information for them to take in and a lot for your property managers to do at the same time, from passing over keys to reminding them to check the itinerary. Automate all of this and your tenant can move straight in without an agent present, and the agent can be fixing urgent issues elsewhere.

Apps that support this enquiry

Why automating moving in is good for business

Why automating moving in is good for business

An AI assistant helps you save money, time, speed up, be more efficient, increase engagement, improve accuracy, offer 24-hour service, personalise, increase loyalty, ultimately improve customer experience so you can automate moving in instantly.

Questions from your customers

Easily set up your AI assistant to respond to routine enquiries about moving in instantly at any time of the day or night, on any channel and in any language.

“Where should I park?” "What time do I meet you at the property?" "I can't find the thermostat"

Providing AI powered customer assistants to over 12,000 global businesses

EBI technology partners

Choose your template to automate moving in

AI Studio is connected to these apps and platforms (and we’re adding more all the time), so find your go-to system and use an AI assistant to automate moving in.


Automate moving in with Make

Link up your AI assistant with Make in minutes.
Make is brilliant for visual automation.


Automate moving in with Zapier

Link up your AI assistant with Zapier in minutes.
Zapier is brilliant for automating workflows.


Automate moving in with HubSpot

Link up your AI assistant with HubSpot in minutes.
HubSpot is brilliant for inbound marketing.


Automate moving in with Freshdesk

Link up your AI assistant with Freshdesk in minutes.
Freshdesk is brilliant for customer support.


Automate moving in with Zendesk

Link up your AI assistant with Zendesk in minutes.
Zendesk is brilliant for helpdesk support.


Automate moving in with Jira

Link up your AI assistant with Jira in minutes.
Jira is brilliant for project management.


Automate moving in with Email

Link up your AI assistant with Email in minutes.
Email is brilliant for direct communication.

Your 3 steps to automation

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Select the template for the business app you normally use to automate moving in and click through

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Log in to your AI Studio account or, if you don’t have one, sign up to launch an AI assistant in less than 10 minutes

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You’ll then be taken straight through to the template to link up your AI assistant with your chosen app to start automating moving in

With our AI assistant, Evie, we can let people get into their new home, put their bags down and immediately feel like they’ve arrived ― that they can settle in; they can relax, and with one quick set up conversation they’re off and running. They can ask the assistant to start the moving in process.

Christian Armstrong


Frequently asked questions

How do I launch an AI assistant so I can use this feature?

It takes less than 10 minutes to create an AI assistant using AI Studio and you don’t need any technical skill to do it. You can launch an AI assistant using only your website URL.

See also: How to use AI Studio

Where do I find the template to automate moving in new tenants?

Click on the link to automate moving in new tenants and you’ll land on the Flows page of AI Studio (a ‘flow’ is a question and answer set that lays out the flow of the conversation between your visitor and your AI assistant). In this case, the flow for automating returns will be open and ready for you to approve. You can edit, add or delete flows at any time.

Related templates to try:

Automate appointment reminders
Automate cancellations
Automate your sign up journey
Automate customer feedback

Why do companies automate moving in?

Companies automate moving in new tenants because it swallows up time when property agents carry it out in person. Automating move in day means residents have the constant, instant support they need and your agents can focus on refining and optimising the overall quality of service for tenants, continually enhancing their experience, so they feel valued and cared for.

How does automating moving in benefit my tenants?

Automating moving in benefits your tenants because they have all the information they need about the moving in process and property to hand, 24 hours a day. This helps ease any stress or anxiety they might be feeling about the move and helps settle them into their new home. This can significantly help improve customer satisfaction, but at the same time, reduce your customer support costs, so you can spend more on making improvements to your service overall.

More on these goals and metrics:

How do you improve your deflection rate?
How do you calculate your Net Promoter Score (NPS)?
What is customer effort score (CES)?
How to achieve empathy in customer service