How to automate cancellations with AI

“I want to cancel” “I need to stop my subscription” “How do I cancel my appointment?”

Cancellations are an inescapable part of any business. Rather than use the skill and experience of your teams to process them, use an AI assistant to handle them for you from start to finish, so your agents can work on more profitable tasks, helping you sell more and increase volume to reduce the effects of cancellations.

Apps that support this enquiry

Why automating cancellations is good for business

Why automating cancellations is good for business

An AI assistant helps you save money, time, speed up, be more efficient, increase engagement, improve accuracy, offer 24-hour service, personalise, increase loyalty, ultimately improve customer experience so you can automate cancellations instantly.

Questions from your customers

Easily set up your AI assistant to respond to routine enquiries about cancellations instantly at any time of the day or night, on any channel and in any language.

“I want to cancel” “I need to stop my subscription” “How do I cancel my appointment?”

Providing AI powered customer assistants to over 12,000 global businesses

EBI technology partners

Choose your template to automate cancellations

AI Studio is connected to these apps and platforms (and we’re adding more all the time), so find your go-to system and use an AI assistant to automate cancellations.


Automate cancellations with Make

Link up your AI assistant with Make in minutes.
Make is brilliant for visual automation.


Automate cancellations with Zapier

Link up your AI assistant with Zapier in minutes.
Zapier is brilliant for automating workflows.


Automate cancellations with HubSpot

Link up your AI assistant with HubSpot in minutes.
HubSpot is brilliant for inbound marketing.


Automate cancellations with Freshdesk

Link up your AI assistant with Freshdesk in minutes.
Freshdesk is brilliant for customer support.


Automate cancellations with Shipstation

Link up your AI assistant with Shipstation in minutes.
Shipstation is brilliant for shipping management.


Automate cancellations with Zendesk

Link up your AI assistant with Zendesk in minutes.
Zendesk is brilliant for helpdesk support.


Automate cancellations with Jira

Link up your AI assistant with Jira in minutes.
Jira is brilliant for project management.


Automate cancellations with Trello

Link up your AI assistant with Trello in minutes.
Trello is brilliant for organising tasks.


Automate cancellations with Mailchimp

Link up your AI assistant with Mailchimp in minutes.
Mailchimp is brilliant for email marketing.


Automate cancellations with Campaign monitor

Link up your AI assistant with Campaign monitor in minutes.
Campaign monitor is brilliant for campaign tracking.


Automate cancellations with Email

Link up your AI assistant with Email in minutes.
Email is brilliant for direct communication.


Automate cancellations with Dropbox

Link up your AI assistant with Dropbox in minutes.
Dropbox is brilliant for cloud storage.

Your 3 steps to automation

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Select the template for the business app you normally use to automate cancellations and click through

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Log in to your AI Studio account or, if you don’t have one, sign up to launch an AI assistant in less than 10 minutes

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You’ll then be taken straight through to the template to link up your AI assistant with your chosen app to start automating cancellations

Our AI assistant assists customers by making useful information more readily available in ways that haven’t been possible before, and therefore reducing pressure on our service centres.

Claire Hird


Frequently asked questions

How do I launch an AI assistant so I can use this feature?

It takes less than 10 minutes to create an AI assistant using AI Studio and you don’t need any technical skill to do it. You can launch an AI assistant using only your website URL.

See also: How to use AI Studio

Where do I find the template to automate cancellations?

Click on the link to automate cancellations and you’ll land on the Flows page of AI Studio (a ‘flow’ is a question and answer set that lays out the flow of the conversation between your visitor and your AI assistant). In this case, the flow for automating cancellations will be open and ready for you to approve. You can edit, add or delete flows at any time.

Related templates to try:

Automate signups
Automate appointment reminders
Automate customer feedback
Automate bookings

Why do companies automate cancellations?

Organisations automate cancellations because this is a necessary, but repetitive task for human agents to carry out. Using an AI assistant to process cancellations personalises the process for customers, so there’s no friction, and gives your teams more time to work on other tasks that can help reduce reasons to cancel and keep a close connection with those who do.

How does automating cancellations benefit my customers?

When a customer service process is automed, your response time is instant, which saves your customers time. Your service becomes accessible 24 hours a day, on any channel and in any language, so customers can get in touch with you wherever they are and at a time most convenient to them. This can significantly help improve customer satisfaction and increase loyalty, but at the same time, reduce your customer support costs, so you can spend more on making improvements to your offers, products and services overall.

More on these goals and metrics:

How do you calculate your Customer Satisfaction Score (CSAT)?
What is customer effort score (CES)?
What is First Contact Resolution (FCR) and how do you calculate it?
What is First Response Time (FRT)?