In this whitepaper we examine the pilot projects of major banks, airlines and contact centres, separating hype from reality to reveal how CX and contact centre leaders can make the most of the technologies that are going to define the next generation of customer interaction.
We write candidly about our own experiences on the reality of working on AI projects. The very real opportunities, and the ever-present risks to help you answer questions including:
- Where do I start?
- How do I measure success?
- How do I test in a real-world environment?
- How do I ensure a successful roll-out?
“Those who cannot learn from history are doomed to repeat it” – George Santayana”