What our clients say
Join our happy customers and experience the benefits of having an AI assistant that can efficiently handle 35% of calls outside of customer contact centre hours and save you almost $60,000 in direct costs within just 6 months.
Providing AI powered customer assistants to over 12,000 global businesses
EBI technology partners
533% ROI in less than 6 months
533% ROI in less than 6 months
Upgrading your customer service tooling to an AI assistant can help improve customer satisfaction and save you money:
- Try our savings calculator
- Check out client case studies demonstrating ROI
- Read our blog posts on how to cut costs whilst improving CTSR
- How to build your business case for an AI assistant
We know our AI assistant will create substantial cost savings and resource efficiencies for you and your team. That’s why we’ve taken care of any unnecessary complexities and simplified the platform.
It’s free to sign up and you can go live in minutes: no engineering, coding or training required.
“We chose EBI.AI as our provider because they promised a hassle-free process to deploy an AI assistant on their platform, and they absolutely delivered. Their implementation was seamless, exceeding our expectations.”
Rachael Pearson
HEAD OF MARKETING AND DIGITAL
“The ability to take information directly from our site and present that to customers has delivered major change. I believe out of the huge range of customer digital transformation I have delivered that our AI assistant has been one of the best projects and has delivered consistently since being installed. Honestly, we couldn’t have chosen a better company or solution for our AI based chat system.”
John Branigan
DIRECTOR OF IT & TRANSFORMATION
Happier customers, increased capacity and lower costs
Your reception team are struggling to reply quickly to customers
Your reception team are struggling to reply quickly to customers
Maybe you have high staff turnover, your reception team struggle to give concistent and precise info or they simply aren’t available in the hours your customers want to speak to you. Your AI assistant will handle 30% of enquries whilst your reception team are asleep. Meaning your customers get the answers to their enquiries day & night. And, your reception team have a third of their days work taken care of before they even log in.
You don’t have the technical expertise available within your team
You don’t have the technical expertise available within your team
Shrinking engineering and IT resources are common everywhere. As a clinic it’s unlikely you have a huge team of devs, and even if you do, you don’t want to add to their normally huge to do list. ‘Artificial intelligence’ sounds like a very techy implementation but it’s not with our platform. The AI is taken care of in the background. AI Studio is designed for anyone that wants to create an AI assistant. It’s easy so you can build one with confidence.
Provide 24/7 reassurance & care
Provide 24/7 reassurance & care
Customers don’t stop worrying when they leave your clinic, hospital or treatment room. They want continual reassurance and care. Whether it be about post-op best practice, payments, or upcoming appointments your AI is there to handle all of your customer enquiries, in Amy language, at ay tome of the ay or night.
Try for free and pay-as-you-grow
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Meet your AI assistant in minutes
Your first month usage is free
After 25 days your average monthly request volume sets your upcoming monthly payment
Upcoming payment is reviewed monthly based on your 3 month rolling average
Security
Both platform providers make a clear commitment to information management and security.
- All data in UK and EU
- Two-factor authentication (2FA)
- Granular role-based access control
- Integration with external identity providers on request
- Encryption at rest and in transit: 256-bit AES encryption at rest and TLS 1.2 for encrypting data in transit
- Removal of personal data (redaction)
- Annual penetration testing by a CREST member company that has NCSC CHECK Green Light status
- Principle of Least Privilege
- SOC 2 compliant data centres
- GDPR compliant
- Designed to WCAG 2.1 AA standard inc. screen readers, font sizes, keyboard navigation, and colour management
- Cyber Essentials Plus certification
- PCI Data Security Standard (PCI DSS) compliant for online payments
- And much more!
- First 30 days free
- No credit card required to sign up
Helpful resources to hit your customer service goals
7 min read
Everything you need to unlock the power of AI
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Support
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Data
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