Respond to all your Coronavirus related questions without a customer service team!

Set up your AI assistant on your website TODAY. It's free.


Coronavirus causes carnage to customer care teams

EBI.AI customers are witnessing 3x more customer contact as a result of the latest Coronavirus outbreak. At the same time, customer service team resources are dwindling as agents work from home or go off sick. Now more than ever, it’s vital to automate responses to your customer queries and free up your staff.

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Your CoronaBot

CoronaBot is an AI assistant that can be added to your website in minutes, and provide immediate relief to your pressurised staff.

  • Pre-trained

    Your CoronaBot comes with 'pre-trained intents' which means it can understand your customers' questions related to Coronavirus and provide them the most suitable response.

  • Accessible and secure

    The platform which hosts Coronabot has passed rigorous security, penetration and accessibility testing for highly regulated industries.

  • Editable responses

    Edit the responses your bot gives customers in your Coronabot's response store.



At EBI, we know how important it is to maintain communication in times of crisis. We support lots of organisations, across many industries, to inform, engage and retain their customers. This is why CoronaBot is free to set up and run for 4 months and can handle up to 500 conversations per month at no cost.


  • What can CoronaBot actually understand?
  • What happens if I need CoronaBot to answer more/different questions?
  • Can CoronaBot perform actions?
  • How long does it take to add CoronaBot on our website?
  • What happens if we exceed 500 conversations per month?
  • How much does it cost after 4 months?
  • What happens if CoronaBot doesn’t understand a question?
  • Can I test it?

CoronaBot comes with pre-trained intents including:


  • Are you still open?
  • What are your opening hours?
  • Are you operating normally?
  • How do I contact you?
  • What is your policy on Coronavirus?
  • Are you closing any stores/branches?
  • Do you provide a delivery service?
  • Is it safe to get products delivered?
  • Is there a click and collect service?
  • Are you running out of stock?
  • What is a Coronavirus?
  • What is Covid-19?
  • What are the symptoms?
  • How is it spread?
  • How can I protect myself?


Don’t worry, we can train CoronaBot to answer more questions that are specific to you, or that your customers/users are asking a lot.

CoronaBot will only answer FAQs, or supply users with links to information in other locations.

Once you have submitted the form, you should receive an email with instructions from us within 1 working day. It will then take your team minutes to get the bot set up on your website.

There will be a charge of £0.02 per interaction. An interaction is each API call to the EBI.AI platform.

Hopefully, you won’t need CoronaBot after 4 months, but if you find having an AI solution useful to handle customer queries and wish to continue then please contact our Commercial Director, Henry Jinman at or 07799 627674.

Coronabot is only able to respond to specific questions about your organisation’s response to Coronavirus (detailed above). For any other question, it will simply inform the user that it hasn’t been trained to answer that question and provide them with an alternative way to get in contact. If you wish to add further training to be able to resolve more questions then please mention it in the form below.

Sure, try the one on this page to find out how EBI.AI is responding to Coronavirus.

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Get set up TODAY!

Fill in the form below to speak to a member of the team and get your CoronaBot. We’ll email you with instructions to get your bot onto your website and access to your response store.


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