Case Study

JLL Case Study – will our residents use an AI assistant?

Imagine you’re a millennial tenant of a gleaming new high-rise in a fashionable part of East London. How would you prefer to report a maintenance issue in your apartment? Instead of walking down to the concierge, sending an email, or even phoning, how much easier would it be to simply message the building’s resident AI assistant?

That’s what Jones Lang Lasalle Residential, a leader among a new breed of property developers that serve the nascent build-to-rent sector in the UK, was trying to find out when they chose to partner with EBI.AI. We spoke to Sam Winnard, Director of Build-To-Rent Management at JLL, to find out how the project went.

What you will learn from this case study:

  • How 60% of maintenance issues are now reported through the AI assistant (smashing the 25% target)
  • How to create an new culture within your business fuelled by AI
  • Why JLL chose EBI.AI for this project
“Because the AI assistant takes on more routine tasks like maintenance requests and contract information, it frees up our property managers to concentrate on the overall service and maintenance of the building, providing a better experience for tenants.”

Sam Winnard | Director of Build to Rent Management, JLL

Access the JLL Case Study

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