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Other Case Studies

Digital transformation

Mytime Active: Digital transformation of a leisure business in less than six months

How Mytime Active's AI assistant was trained to answer 97% of customer queries and why even leisure club members who struggle with technology are happily using it.

2 min read

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Local government

Barking & Dagenham: Using one AI assistant across multiple departments

How Barking & Dagenham Council's AI assistant for missed bins hit a 98% success rate and expanded to six more departments, all in less than a year.

2 min read

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Security & compliance

Legal & General Insurance: Using AI to answer 4,000 customer queries a month

Why 83% of Legal and General Insurance customers turn to their AI assistant, smarthelp, first for help with their insurance.

5 min read

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